Privacy Policy

Last updated: October 26, 2020

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

•                • Account means a unique account created for You to access our Service or parts of our Service.

•                • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tahayyul Travel, Ondokuz Mayıs Mahallyesi HALASKARGAZİ CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL.

•                • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

•                • Country refers to: Turkey

•                • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

•                • Personal Data is any information that relates to an identified or identifiable individual.

•                • Service refers to the Website.

 

 

•                • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

•                • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

•                • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

•                • Website refers to travel, accessible from www.tahayyul.com.tr

•                • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

•                 • Email address

•                 • First name and last name

•                 • Phone number

•                 • Address, State, Province, ZIP/Postal code, City

•                 • Usage Data

 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

•                • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

•                • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

•                • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

 

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

•                 • Necessary / Essential Cookies

 

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

•                 • Cookies Policy / Notice Acceptance Cookies

 

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

•                 • Functionality Cookies

 

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

•                • To provide and maintain our Service, including to monitor the usage of our Service.

 

 

•                • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

•                • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

•                • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

•                • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

•                • To manage Your requests: To attend and manage Your requests to Us.

•                • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

•                • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

We may share Your personal information in the following situations:

•                • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

•                • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

•                • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent

 

 

•                company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

•                • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

•                • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

•                • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

•                • Comply with a legal obligation

•                 • Protect and defend the rights or property of the Company

•                 • Prevent or investigate possible wrongdoing in connection with the Service

•                 • Protect the personal safety of Users of the Service or the public

•                 • Protect against legal liability

 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

•                • By email: hatemabughannam@gmail.com

 

Privacy Policy for TAHAYYUL TRAVEL TOURISM A.S

TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ

Address: Ofis : Tahayyül Travel A.Ş

Www.tahayyul.com.tr

İnfo@tahayyul.com.tr

Tel : +90 (212)5580036

WhatsApp +905551540351

Aders : Ondokuz Mayıs Mahallyesi HALASKARGAZİ CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL

Vergi numarası : 8160602870 /Mecidiyeköy

 

 Delivery

Information and delivery with the services you have purchased are made by e-mail that you provided.

If you didn’t receive our email please contact us at info@tahayyul.com.tr

TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ

Address: Ofis : Tahayyül Travel A.Ş

Www.tahayyul.com.tr

İnfo@tahayyul.com.tr

Tel : +90 (212)5580036

WhatsApp +905551540351

Aders : Ondokuz Mayıs Mahallyesi HALASKARGAZİ CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL

Vergi numarası : 8160602870 /Mecidiyeköy

 Distance Selling Contract

1. PARTIES

This Agreement has been signed between the following parties under the following terms and conditions.

A. ‘BUYER’; (hereinafter referred to as “BUYER” on the contract)

B. ‘SELLER’; (hereinafter referred to as “SELLER” on the contract)

NAME SURNAME: TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ (tahayyul.com.tr) ADDRESS: ONDOKUZ MAYIS MAHALLESI, HALASKARHGAZI CADDESI, NAR APARTMEN NO :186/ D 7, SISLI, ISLANBUL / Vergi Dairesi: MECEDIYEKOY / İSTANBUL TURKEY

By accepting this contract, the BUYER agrees in advance that the contractor will be liable to pay the additional charges specified in the contract, such as the price of the order and the shipping charge, tax if the order is approved.

2. DEFINITIONS

This Distance Selling Agreement is executed by and between (“TAHAYYUL TRAVEL TOURISM ” “We” “Our”) and the Customer (“Buyer” “Customer” “Member” “You”) logged into the Website and/or the Member customer at the time of approval by the Member in the electronic environment with respect to the utilization of the Website. The Member agrees and declares that she/he has already read the Membership Agreement and Distance Selling Agreement entirely and understand the content of the Agreement completely and approve all the provisions of the same through login to the Website and/or become a Member.

In order to make purchases on the Site, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Products purchased by the Buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

In the application and interpretation of this contract, they shall express written explanations satisfying the following terms.

MINISTER: The Minister of Customs and Trade, MINISTRY: The Ministry of Customs and Trade, LAW: Law No. 6502 on the Protection of Consumers, REGULATION: Regulation on Distance Contracts (OG: 27.11.2014 / 29188) SERVICE: The issue of any kind of consumer transaction outside the provision of goods made or undertaken against a fee or benefit, SELLER: A company that offers goods or services on behalf of or on behalf of the seller of goods within the context of its commercial or professional activities, BUYER: Real or legal person who acquires, uses or makes use of a good or service for commercial or non-professional purposes, SITE: SELLER’s website, ORDER: Real or legal person who requests a goods or service through the website of SELLER, PARTIES: SELLER AND BUYER, CONTRACT: This contract between the SELLER and the BUYER, SERVICE: Tours, Transfer, and other TOURISM AFFILIATE services

3. SUBJECT This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumer No 6502 and Regulation on Distance Contracts related to the sale and delivery of the products specified in the following qualifications and sales price, which the BUYER has ordered in electronic environment through the SELLER website. The prices listed and announced on the site are the selling price. The advertised prices and promises are valid until updated and modified. The prices announced on a regular basis are valid until the end of the specified period.

5. BUYER INFORMATION 6. ORDER PERSON INFORMATION Name / Surname / Title Name / Surname / Title Address Address Telephone Fax Email / username

7. CONTRACT SITUATION SERVICE/SERVICES INFORMATION

1. Basic properties of the product / product / service are published in SELLER’s website. If the campaign has been edited by the seller, you can review the basic properties of the relevant product during the campaign. It is valid until the campaign date. 7.2. The prices listed and announced on the site are the selling price. The advertised prices and promises are valid until updated and modified. The prices announced on a regular basis are valid until the end of the specified period. 7.3. The selling price of the contractual goods or service including all taxes is shown below.

Product Description Forward Price Four Total (VAT included) Cargo Amount (Email Delivery) Total:

Payment Scheme and Plan Delivery address Delivery person Billing address Order date Delivery date Delivery method

7.4. The shipping cost is FREE because delivery of the service info made by Email.

8. INVOICE INFORMATION Name / Surname / Title Address Telephone Fax Email / username Invoice delivery: Invoice with order to invoice address during delivery of order It will be delivered.

To help ensure that your shopping experience is safe, simple, and secure, TAHAYYUL TRAVEL TOURISM A.s uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

9. GENERAL PROVISIONS

The SELLER may supply a different product at equal quality and price by informing and expressly approving the BUYER prior to the expiration of the contractual obligations arising from the contract.

9. SELLER acknowledges, declares and undertakes that if it can not fulfill the contractual obligations in case the fulfillment of the ordered product or service becomes impossible, it shall return it to the total costly BUYER within 14 days within the 14 days from the date of the notification.

9.1. The BUYER agrees, declares and undertakes that, in case of delivery of the contractual product, this CONTRACT shall be confirmed in electronic form, and if for any reason the contractual product value is not paid and / or canceled in the bank records, the SELLER shall be obliged to deliver the contractual product.

9.2 BUYER, if the contractual product value is not paid to the SELLER by the related bank or financial institution as a result of unfair use of the SELLER’s credit card by unauthorized use of the credit card of the SELLER after delivery to the person and / or organization indicated by the BUYER or PURCHASER of the contractual product, Declares and undertakes that it will return the transportation to the SELLER in the form of belonging to SELLER within 3 days.

9.3. SELLER acknowledges, declares and undertakes that it shall notify the BUYER of the situation if it can not deliver within the term of the contractual term with the cause of reasons such as the development of the parties other than the will, unpredictable and obstructive and / or delays in fulfilling the obligations of the parties. The BUYER shall also have the right to demand from the SELLER that the order be canceled, replaced by a precedent in case of contractual product, and / or delayed until the time of delivery is over. If the order is canceled by the BUYER, in the payments made by the PURCHASER in cash, the amount of the product will be paid to the customer in cash and in advance within 14 days. Payments made by the BUYER with a credit card will be returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER, the amount returned by the seller to the credit card by the bank can be found to be 2 to 3 weeks after the bank transfer to the account of the BUYER, and if this amount is related to the account of the BUYER after the payment to the BUYER, the BUYER relates to the bank transaction process. declare and undertake that it can not hold it responsible.

9.4. SELLER shall not be liable for any loss or damage caused by communication, marketing, notifications and / or communications via the address, e-mail address, fixed and mobile telephone lines and other contact information specified in the registration form on the site by the Buyer or later by itself, the right to access the BUYER for other purposes. BUYER acknowledges and agrees that by accepting this contract, the SELLER may have the above mentioned communication activities for him.

9.5. The BUYER shall inspect the contractual goods / service before delivery; broken, broken tear, etc. damaged and defective goods / services from the cargo company. The delivered goods / service shall be deemed to be undamaged and sound. After the delivery, the goods / service must be carefully protected. If the right of withdrawal is used, the goods / services should not be used. The invoice must be returned.

9.6. In the event that the credit card holder used for the order with the BUYER is not the same person or the security clearance for the credit card used in the order is determined prior to the delivery of the product to the BUYER, the SELLER shall provide the identity and contact information for the credit card bearer, the credit card used in the order, or ask the BUYER to submit a letter stating that the credit card belongs to the cardholder’s bank. If the order is to be frozen until the buyer obtains the subject information / documents and if the request is not received within 24 hours, the SELLER has the right to cancel the order.

9.7. BUYERdeclares and warrants that the personal and other information it provides in realizing it as a member of the website belongs to the SELLER’s website and that the SELLER will immediately and completely compensate for any damages due to the unreasonableness of this information on the first notification of the SELLER.

9:8 The BUYER agrees and agrees to abide by and not violate the provisions of the legislation when using the website of the SELLER. Otherwise, all legal and penal obligations to be born shall be binding solely and exclusively the BUYER.

9:9. Buyer shall not use the SELLER ‘s website in any way that violates public order, violates general morality, disturbs and harasses others, infringes the material and moral rights of others for a purpose that is illegal. In addition, it can not be used in activities that prevent or make it difficult for members to use services (spam, virus, trojan, etc.).

9:10. The SITE’s website may link to other websites and / or other content owned and / or operated by the SELLER that are not under their control and / or owned by third parties. These links are provided to facilitate the orientation of the BUYER and do not support any website or person running the site and do not carry any warranty for the information contained in the Link web site.

9:11. A member who violates one or more of the items listed in this contract shall be personally and criminally liable for the violation of the contract and shall keep the SELLER free from the legal and criminal consequences of such violations. Also; In the event of a violation of the law, the seller reserves the right to claim compensation for non-compliance with the membership contract against the member.

12. DEFAULT CARAL AND LEGAL RESULTS The PURCHASER agrees, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the card holder and the bank, in case of default in case of payment transactions by credit card. In this case, the bank may apply for legal remedies; the costs and expenses of the Buyer may be requested from the BUYER and if the BUYER defaults due to the borrowing of the BUYER, the BUYER agrees, declares and undertakes that he will pay the damages and losses suffered by the BUYER due to the delayed performance of the Borrower

13. AUTHORIZED COURT SETTLEMENT OF DISPUTES AND COMPETENT JURISDICTION

The Consumer Arbitration Committees and the Consumer Courts located at the place of the Buyer’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR).

The Seller is entitled to give its complaints and objections to the Consumer Arbitration Committees and the Consumer Courts located at the place of the Seller’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR) in December each year.

This Agreement is made for commercial purposes.

14. ENFORCEMENT The Buyer shall be deemed to have accepted all the terms and conditions of this contract when making the payment for the order placed on the Site. The SELLER is obliged to make the necessary software arrangements in such a way that the contract is read and accepted by the BUYER before the order is realized. SELLER: BUYER: DATE:

TAHAYYUL TRAVEL TURİZM VE SEYAHAT ANONİM ŞİRKETİ

Address: Ofis : Tahayyül Travel A.Ş

Www.tahayyul.com.tr

İnfo@tahayyul.com.tr

Tel : +90 (212)5580036

WhatsApp +905551540351

Aders : Ondokuz Mayıs Mahallyesi HALASKARGAZİ CADDESİ NAR ABARTMAN NO:186 / 7 ŞİŞLİ / İSTANBUL

Vergi numarası : 8160602870 /Mecidiyeköy

 

 REFUND and Cancellation POLICY

In case of cancellation requests, refunds may take longer than normal.

If you booked a hotel, car, or activity, the refund will be processed within 48 hours of the cancellation request. The time until the refund is available on your card is dependent on the issuer. To check the status of your refund, please contact the issuing bank or your credit card provider.

For flights, most refunds are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

For packages, refunds for the hotel, car, or activity portion will be processed within 48 hours of the cancellation request. The time until the refund is available on your card is dependent on the issuer. To check the status of your refund, please contact the issuing bank or your credit card provider. The flight portion could take 12 weeks or longer.

Activities

You can get a refund for most activity bookings if you cancel before the activity's cancellation deadline. Just keep in mind that some activities are non-refundable.

Cancellation

We advise the customer to carefully read this information before making a reservation.

If no cancellation is shown on the booking form or the booking confirmation page, the following cancellation charges will be levied:

•                 • Up to 4 days before begin of the activity: 50% refund

•                 • 3 – 0 working days before begin of the activity or no-show: no refund

 

The refund will be made within 20 working days by crediting the credit card used.

If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.

Extraordinary Cancellation

The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

This is done under exclusion of any compensation for UNSPECIFIED SERVICES or other claims under what legal basis whatsoever.

Personal Responsibility for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity. TAHAYYUL TRAVEL TOURISM A .S does not accept liability for loss, injury or death incurred on any excursion, tour or activity. Cancellations will be accepted via fax or e-mail, and must be received by the stated cancellation deadline. Cancellations received after the stated deadline will not be eligible for a refund. All benefits of physical or digital format received by member organizations must be cancelled/returned to the TAHAYYUL TRAVEL TOURSIM .All refund requests must be made by the organization’s primary contact or credit card holder, Refund requests must include the name of the organization, card holder, and/or transaction number. Refunds will be credited back to the original credit card used for payment